Help zone

Note: HK 's parts pricing policy for the Internet is different and separate from phone orders and walk-in orders. HK Parts on the Internet rewards customers who order parts through the Internet with substantial discounts. HK realizes that not everyone is "high tech" and still provides regular parts service to our customers who want to talk to a real person. The choice is your to "click and save".

Regardless of whatever the reason HK offers a 100% Guarantee on all the products we sell. If for any reason, the parts do not meet your satisfaction return them within 100 days of purchase for a 100% refund. HK will replace the parts, credit your account or refund your money, your choice. Buying parts nowadays should be easy, not a hassle.

Information on our customers and purchases are held in the strictest confidences and shall not be distributed outside of our company. Our HK customers can feel secure, because no HK customer information has ever been sold or exchanged to any mail order companies.

HK will confirm each order with an e-mail within 24 hours of a business day (M-F). HK strives to ship 100% of our orders within 24 hours of a business day.

HK will gladly accept the return of any purchased item. HK will credit the account (or method of payment) once the part has been received and all the information supplied.

The following terms apply to returned items:

• If the item was unused, please return it to HK with the Invoice Number.
• If the part was installed and failed, please take a few moments and describe the failure. Please be sure to include the Invoice Number in your correspondence.
• Returned parts need to be returned within 100 days of purchase.

HK will gladly accept the return of any HK purchased item with No restocking charge to the customer as long as the item is a standard HK stock item. Restocking charges would only be charged for special order (non-HK stock) items.

Shipping charges are the combination of Freight Charges, HK Handling charges and Insurance. Normal freight charges are $9.95 for most parts orders. Please note however that does not apply to Alaska, Hawaii and International orders. The shipping & handling charges increase for heavier and larger items. For example motors, drums, laundry carts and bill changers are heavier and bulkier items and the shipping charges will increase accordingly.

Next Day Air, Second Day Air, and Saturday Delivery shipping options are also available - shipping charges are available upon materials quoted. Please put in the comment box of your order that you would like to be quoted for any expedited shipping service. Parts are generally shipped the next business day after order is received.

HK makes every effort to assure accurate pricing and descriptions. Unfortunately, HK is not responsible for typographical errors.

Questions? Please e-mail us at store@hklaundry.com

Accidents happen, thankfully not very often. Please inspect all of your shipments closely and make notations of any visible abuse, damage or missing pieces on the freight bill before signing it. Packages are delivered to the freight carrier in good condition; the carrier is responsible for all damages while in transit. Carriers will attempt to deny or reduce claims that do not have the proper notation on the freight bill. Inspect all shipments for concealed damage within seven days. The carrier must be notified within 10 days of delivery on any damage claim, concealed or otherwise. Failure to follow the above procedure can forfeit any rights of recovery.

You have the right to refuse part or all of the order if you see any visible damage to the exterior of the boxes. Have the driver sign the freight bill, keep a copy and then notify us. We will explain how to proceed depending on the type of damage or pieces missing.

We at HK Laundry Equipment provide the best Quality Parts and Equipment to our customers. All of our shipments are FOB, Mfg and prepaid so it is your responsibility to make sure the freight carrier delivers your parts and equipment in good condition.

Please don't hesitate to contact us if you have any questions concerning this topic.

• Unless items are too large or heavy they will ship by Standard UPS Ground for $9.95. Rush orders may go next day or second day by UPS at additional cost. Larger items will ship by truck, freight collect from their manufacturing point.
• Freight is not included in the prices shown.
• Terms: credit card or check. If you wish to use a personal or company check, may we recommend a cashier’s or certified check instead. This will expedite the ordering and shipping process.
• Sales tax is collected in NY.
• Part warranties are in accordance with each manufacturers policies. Please note: no commercial laundry equipment manufacturer offers a labor reimbursement warranty.
• Prices are subject to change without notice.

The hkparts.com Safe Shopping Guarantee protects you while you shop at hkparts.com, so that you never have to worry about credit card safety. Period. We guarantee that every transaction you make at hkparts.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at hkparts.com.

Safety in Numbers: When you shop at hkparts.com, you'll be one of many many customers who have safely shopped with us without credit card fraud.

Safe Technology: Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

No problem. To place an order, just call us at 800-229-4572 during our normal business hours. We are open Monday to Friday, 8 am to 4:30 pm EST.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, hkparts.com will cover the entire liability for you, up to the full $50. hkparts.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at hkparts.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.