Help zone

HKParts specializes in the coin and commercial laundry business. In addition to great parts values, we offer technical information regarding your equipment. Our multi-million dollar spare parts inventory insures immediate filling of your needs - promptly. HKParts.com wants to be your exclusive laundry parts supplier.

Part of achieving this goal involves working with information that helps us understand what customers want when they visit HKParts.com. We do this in two ways. First, we analyze customer information in aggregate – that is, we collect information about thousands of site visits and analyze it as a whole. This information, centered around how customers navigate through the site and place orders, is in the form of "clickstream data" and/or data gathered via pixel tags. In this kind of study, we look for trends among many visitors to HKParts.com rather than analyze information about any individual customer.

Second, we may use information gathered during your visit to help customize our communications with you. For instance, if you choose to view or buy lint screens at HKParts.com, we might offer you a link to related products the next time you visit us online, or we might send you our latest dryer mailer.

In the end, we hope to tailor our communications with you to fit your needs – so that you receive more of what you want from us and less of what you don't want.

The two following sections, Information you provide us and Cookies – what they are and how we use them, provide more details about information we gather at HKParts.com.

In several areas of HKParts.com, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request, arranged by site location, and details on how we use this information.

We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order. We do not share or sell email addresses.

When you create an account at HKParts.com, we ask for your name, address, phone number, email address, credit card information (optional) and password.

We ask for your name and email address, and for information to help us answer your questions. If you have provided your email address to us only via Contact Us or by sending us an email message, we may follow up on your question via email, but we will not send you email for marketing purposes. We do not share questions or comments provided in Contact Us with any other company, and we do not share or sell email addresses.

Cookies are small bits of text that your Web browser software stores on your computer when you visit some Web sites. HKParts uses cookies to help make it easier for you to use our site and to help us customize your experience so that we can provide you with the information you need – when and where you need it. Name, address and other personal details are not stored within these cookies. The cookies simply hold the "key" that, once interpreted by our site, is associated with this information. Following are details on how we use cookies in specific areas of HKParts.com.

Personalizing your experience

If you've created an account at HKParts.com or if you've ordered online from us before, a cookie allows us to greet you on our home page using the first name you provided to us previously. It also allows us to provide you with information we think you may be interested in based on items you've previously purchased from HKParts! or browsed on HKParts.com.

We use cookies to better understand which parts of our site are receiving traffic and which products are requested in site searches. This information assists us in our efforts to refine our site, as well as efforts to improve and customize the shopping experience for individual customers.

We use a cookie to improve the ease of shopping at HKParts.com and to better understand how customers use our site. The cookie is used to "remember" which items you've placed in your Shopping Cart as you move about the site. The cookie also helps us to understand how our customers navigate through and use HKParts.com, enabling us to measure the site's ease of use and marketing effectiveness and to better target our communications to you.

If you click on a link to HKParts.com from a promotional link on another site, we use a cookie to help measure the success of that particular marketing effort. In this way we can better understand how to reach customers with the information they want about HKParts.

Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order at HKParts.com.

When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.

After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.

We send the HKParts mailers, our email update on sales and products, to subscribers and occasionally to other customers who we think might be interested in receiving this information. Unsubscribe instructions are included in each edition of the email.

If you provide your email address only via Contact Us or in email to HKParts.com, we may send you email to follow up on your inquiry, but we will not use the address for marketing purposes.

We do not sell or share email addresses with other companies.

We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

HKParts does not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For both privacy and security purposes, all transactional information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is stored in a highly secure computing environment.

You may contact us calling 1-800-229-4572 or emailing us at info@hkparts.com