HK E-Commerce Policy

HK 100% Satisfaction Guarantee - Regardless of what ever the reason HK offers a 100% Guarantee on all the products we sell. If for any reason, the parts do not meet your satisfaction return them within 100 days of purchase for a 100% refund. HK will replace the parts, credit your account or refund your money, your choice. Buying parts nowadays should be easy, not a hassle.  Click here for our full credit card security policy.

Privacy Statement - Information on our customers and purchases are held in the strictest confidences and shall not be distributed outside of our company. Our HK customers can feel secure, because no HK customer information has every been sold or exchanged to any mail order companies.  Click here for our full privacy policy.

Confirmation - HK will confirm each order with an e-mail within 24 hours of a business day (M-F). HK strives to ship 100% of our orders within 24 hours of a business day.

Return Policy - HK will gladly accept the return of any purchased item. HK will credit the account (or method of payment) once the part has been received and all the information supplied.

The following terms apply to returned items:

1. If the item was unused, please return it to HK with the Invoice Number.

2. If the part was installed and failed, please take a few moments and describe the failure. Please be sure to include the Invoice Number in your correspondence.

3. Returned parts need to be returned within 100 days of purchase.

Typographical Errors - HK makes every effort to assure accurate pricing and descriptions. Unfortunately, HK is not responsible for typographical errors.

Questions - Please e-mail us at store@hklaundry.com.

Receiving Shipments

Accidents happen, thankfully not very often.  Please inspect all of your shipments closely and make notations of any visible abuse, damage or missing pieces on the freight bill before signing it.  Packages are delivered to the freight carrier in good condition; the carrier is responsible for all damages while in transit.  Carriers will attempt to deny or reduce claims that do not have the proper notation on the freight bill.  Inspect all shipments for concealed damage within seven days.  The carrier must be notified within 10 days of delivery on any damage claim, concealed or otherwise.  Failure to follow the above procedure can forfeit any rights of recovery.

You have the right to refuse part or all of the order if you see any visible damage to the exterior of the boxes.  Have the driver sign the freight bill, keep a copy and then notify us.  We will explain how to proceed depending on the type of damage or pieces missing.

We at HK Laundry Equipment provide the best Quality Parts and Equipment to our customers.  All of our shipments are FOB, Mfg and prepaid so it is your responsibility to make sure the freight carrier delivers your parts and equipment in good condition. 

Please don't hesitate to contact us if you have any questions concerning this topic.

• Unless items are too large or heavy they will ship by Standard UPS Ground for $9.95. Rush orders may go next day or second day by UPS at additional cost. Larger items will ship by truck, freight collect from their manufacturing point.

• Freight is not included in the prices shown.

• Terms: credit card or check. If you wish to use a personal or company check, may we recommend a cashier’s or certified check instead. This will expedite the ordering and shipping process.

• Sales tax is collected in NY.

• Part warranties are in accordance with each manufacturers policies. Please note:   no commercial laundry equipment manufacturer offers a labor reimbursement warranty.

• Prices are subject to change without notice.